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Know your rights and don't be bullied.

The Association of British Insurers and the Financial Services Authority agree that when it comes to choosing a garage to repair your vehicle the choice is yours. There are very few exceptions to this rule.

Your right to choose the garage which repairs your car or vehicle

If you have been involved in a motor accident remember it is your vehicle and your right to choose who repairs it. Many insurers have networks of “approved” repairers. They may try and convince you to have your car repaired where they choose. This is for their convenience, not yours.

Don’t be unduly influenced by insurers’ suggestions of delays and difficulties if you don’t do what they say. You are entitled to consider the benefits of dealing with the garage of your choice, including the eventual trade in value of your vehicle and the consumer protection of a recognised code of practice. You may also have obligations under contract hire or lease agreements. Remember you are NOT obliged to have your car repaired at an insurance nominated garage.

CMS Coachworks will be happy to give you professional, impartial advice.
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